Terms and conditions
The basis on which we quote for, accept and carry out delivery work.
Before you publish
This is a plain-English outline, not a finished contract. UK carriage work is usually traded under the RHA Conditions of Carriage or your own bespoke terms — have a solicitor confirm which applies to you and complete the bracketed items before launch. Nothing here is legal advice.
1. Who these terms are with
These terms are between you (the customer) and The Last Yard Logistics of 128 City Road, London, EC1V 2NX, United Kingdom. registered in England and Wales, company number 16839466, VAT number GB 510572229. By placing a booking you accept them.
2. Quotations and prices
Any figure shown by the online booking form is an estimate only and does not form a contract. A binding price is created when we confirm a fixed quotation to you in writing. Quotations are valid for [7] days and assume reasonable access at both ends and loading or unloading within [15] minutes of arrival. Waiting time beyond that, failed access, or a change to the goods or addresses may be charged at the rates stated on your quotation.
3. Your responsibilities
You must describe the goods accurately, package them adequately for road transport, and tell us about anything hazardous, fragile, temperature-sensitive or of unusually high value before collection. You must ensure someone is available to release the goods at collection and receive them at delivery, and that access, parking and any site permits are in place.
4. Goods we will not carry
We do not carry cash, bullion, live animals, illegal items, hazardous goods requiring ADR classification, or anything prohibited by our insurers, unless we have agreed it in writing in advance.
5. Timings
We plan every job to hit the agreed window and will tell you promptly if that is at risk. Times are given in good faith but are not guaranteed where delay is caused by traffic, weather, road closures, site conditions or other matters outside our reasonable control. Where a guaranteed timed delivery is required, this must be agreed and priced in advance.
6. Insurance and liability
Goods-in-transit insurance is carried on every load, and enhanced cover up to £25,000 per consignment can be added at the time of booking. Our liability is limited to the level of cover in force for your consignment. We are not liable for indirect or consequential loss, including loss of profit, contract or goodwill. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud. [Confirm your policy limits and excess.]
7. Claims
Loss or damage must be noted on the proof of delivery where possible and reported to us in writing within [7] days of delivery, or within [14] days of the collection date in the case of non-delivery. Please keep the goods and packaging available for inspection.
8. Cancellation
There is no charge to cancel before a vehicle has been dispatched. Once a driver is en route, a partial charge may apply to cover the run-out. Cancellation on arrival, or a failed collection through no fault of ours, may be charged in full.
9. Payment
Unless you hold an approved account, payment is due on completion. Account customers are invoiced monthly with payment due within [30] days. We reserve the right to charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998.
10. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Last updated [insert date].